Common questions, before you book.
If your question is not here, support is available through the Bokkuu Passenger app's Help & Support channel.
Booking
How do I book a trip?
Booking happens inside the Bokkuu Passenger app (Android & iOS). This website's "Book a trip" button opens the passenger experience: the app on devices where it is installed, or a responsive web experience on devices where it is not.
Do I have to pick a seat?
No. Bokkuu assigns your seat automatically based on availability. You do not pick from a seat map.
Can I book for someone else?
Currently, every ticket is bound to the registered passenger who purchased it. Travelling with a minor or with a co-traveller using a different identity is supported through the documented app flow.
Payment
What payment methods are supported?
Bokkuu supports Telebirr-compatible payment channels. The exact channels visible in your booking flow are determined by your Telebirr wallet configuration and your operator's configuration.
What fees are included in the price I see?
The price you see at booking confirmation is itemized: base fare, applicable VAT, platform fees, and any operator surcharges. There are no hidden charges at payment time.
Can I get a receipt?
Yes. Booking confirmations include a receipt that you can download from your bookings history in the Passenger app.
Cancellations & refund eligibility
How do I cancel a booking?
Cancellation is initiated from the Passenger app's booking detail screen. Cancellation history is visible to the passenger, the operator, and Bokkuu's support staff.
How is refund eligibility decided?
Refund eligibility and timing are determined by the operating company of the booked trip and are processed through the original payment channel. Bokkuu does not unilaterally issue refunds. See the Terms & Conditions for the full policy, and contact the operating company through the in-app support channel inside the Bokkuu Passenger app for the specific outcome on your trip.
Safety
How is my ticket verified at boarding?
Your QR code is scanned by the conductor's device. The system marks your ticket as used and rejects duplicate scans. See Safety.
How do I know the operator is legitimate?
Every transport company operating on Bokkuu is reviewed against documented operating, safety, and documentation standards before activation. Subscription status is enforced server-side.
For transport companies
How does my company apply to operate on Bokkuu?
Submit a company application through the in-app Help & Support channel with your registration documents and basic company information. The review outcome is communicated in writing.
What happens after my company is approved?
Your Company Admin account is activated. You can then add buses, drivers, conductors, routes, and boarding points, and start publishing trips.