Terms & Conditions

Using Bokkuu.

These Terms describe the relationship between you and Bokkuu Transport when you use the Bokkuu public website, the Bokkuu Passenger mobile application, the Company Admin & Conductor application, or the Passenger Information Assistant available on this website.

Last updated: 2026-10-08

1. Acceptance

By using Bokkuu, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Bokkuu services.

2. Passenger terms

  • You must provide accurate information when registering and booking.
  • Your ticket is bound to your account; do not share your QR code with another person.
  • Boarding is conditional on a valid QR code. A duplicate scan is rejected.
  • Cancellations are initiated from the Passenger app's booking detail screen. Cancellation history is visible to the passenger, the operating company, and Bokkuu's support staff. Refund eligibility and timing depend on the operating company's published terms and the original payment channel; see this website's FAQ.
  • Misuse of the platform (fraud, abuse, harassment of operators or staff) may result in account suspension.

3. Transport-company terms

  • You must be an authorized representative of the company to apply.
  • You must keep your company information, vehicles, and personnel up to date.
  • Subscription status is enforced server-side; suspended or inactive companies cannot publish trips.
  • You are responsible for the conduct of your drivers and conductors on the platform.
  • Revenue, settlement, and cancellation records are available for finance and audit. Refund records are produced only when the operating company has applied its published refund policy.

4. Pricing, fees, and refunds

  • Pricing for each trip is set by the operating company and shown to the passenger before booking.
  • The total at confirmation includes all fees (base fare, applicable VAT, platform fees, any operator surcharges).
  • Refund eligibility and timing depend on the operating company's published terms and the original payment channel. Bokkuu does not unilaterally issue refunds.
  • Bokkuu does not currently publish a passenger-facing discount program on this public website. Any operator-applied discount is reflected in the price shown at booking.

5. The Bokkuu Passenger Information Assistant

The Bokkuu Passenger Information Assistant is an information service made available on this website to help passengers understand how Bokkuu works. By using the Assistant, you agree to the following limits.

5.1 The Assistant is a guide, not an operator

The Assistant may explain, educate, guide, and direct. It may NOT book, pay, modify, retrieve, verify, administer, or execute.

5.2 The Assistant does not access your personal information

The Assistant cannot view, retrieve, or use your booking, ticket, payment, seat assignment, or any other personal information stored in the Bokkuu operational systems. Any such request will be refused and you will be directed to the in-app support channel.

5.3 The Assistant does not perform transactions

The Assistant cannot create, modify, cancel, refund, assign, or validate bookings, tickets, payments, or QR codes. It does not connect to Telebirr, payment processors, or PostgreSQL. It does not have access to admin systems.

5.4 You must not share sensitive information with the Assistant

Never share passwords, OTPs, PINs, payment credentials, full identity documents, or private authentication tokens with the Assistant or any chat interface on this website. Bokkuu staff will never ask you for these. If you choose to share sensitive information, the Assistant will not process it as an operational credential.

5.5 The Assistant's replies are not legal advice

Where the Assistant explains a Bokkuu policy, it describes the published policy. It does not provide legal advice and is not a substitute for consultation with qualified counsel.

5.6 Multilingual agreement

The Assistant interface supports English, Amharic, and Afaan Oromoo. When you ask a question in one of these languages, the Assistant serves the matching-language knowledge base so that replies are in the same language as the question. The Amharic knowledge-base documents have been drafted as AI-completed translations of the approved English knowledge base and carry a pending native-speaker review marker. The Afaan Oromoo knowledge-base documents have been approved by the native reviewer (2026-10-08). Until a non-English knowledge base is fully approved, the English knowledge base remains the authoritative source of meaning, and any discrepancy is resolved in favor of the English source.

6. Liability

Bokkuu operates a booking and operations platform. Trip execution is the responsibility of the operating company. Liability for losses, refunds (where the operating company's policy applies), or damages is allocated between Bokkuu and the operating company as described in the per-trip booking record and in the company-operator agreement (available to approved companies).

7. Contact

Questions about these Terms can be sent through the in-app support channel inside the Bokkuu Passenger app (Bokkuu Passenger → Help & Support). The contact form on this website is currently read-only and does not deliver messages.

8. Changes to these Terms

If these Terms change materially, we will post an update on this page with a new "Last updated" date. Material changes will not be applied retroactively.

9. Disclaimers and limitations

This document describes the terms of use that apply to Bokkuu Transport as of the "Last updated" date above. It is not legal advice and does not itself constitute a binding contract. The authoritative terms that apply to Bokkuu Transport are those that apply to it under the laws of Ethiopia.

Bokkuu does not claim regulatory approval, certification, government endorsement, or final legal status in connection with this document.